Singer Revamps Maharagama Service Centre

Singer Sri Lanka PLC has officially launched its newly revamped Maharagama Service Centre, reinforcing the company’s commitment to delivering exceptional after-sales service and an enhanced customer experience. Strategically redesigned and relocated within Maharagama, the upgraded facility marks a key milestone in Singer’s ongoing mission to raise service standards across the country.

Mahesh Wijewardene, Group Managing Director of Singer Group of Companies, commented, "The newly renovated Maharagama Service Centre reflects Singer’s unwavering focus on putting the customer first. After-sales service is a cornerstone of our brand promise, and these enhancements are designed to provide a seamless, efficient, and enjoyable experience while strengthening the trust our customers place in us."

The center is built around personalized customer care, supported by a team of highly trained technicians and service specialists with deep product knowledge. This ensures accurate diagnostics, faster turnaround times, and reliable solutions across a wide range of consumer electronics and home appliances. A dedicated spare parts counter offers convenient access to genuine components for globally recognized brands, reinforcing Singer’s commitment to quality and authenticity.

Kasun Udayanga, Deputy Director, Service and Process Development, emphasized, "This revamp goes beyond infrastructure. It represents our commitment to smarter service delivery through process optimization, technology integration, and customer-centric design. From reduced waiting times to improved service transparency, every upgrade has been implemented with the customer’s convenience in mind."

The center now features a state of the art Queue Management System for smoother service flow, a comfortable lounge area, and an upgraded Call Management System for prompt handling of inquiries.

Extending convenience beyond physical locations, Singer has also launched the Singer Care App, available on Google Play and the Apple App Store. The app allows customers across the island to book repairs, track service progress, and access product information anytime, providing a connected and hassle-free after-sales experience.

With the upgraded Maharagama Service Centre, Singer Sri Lanka PLC continues to set new benchmarks in after-sales service, reaffirming its position as a trusted household brand committed to innovation, reliability, and customer satisfaction.