HSBC Bank has withdrawn a restaurant from its seasonal promotions list for HSBC Credit Card customers after the restaurant attempted to dupe customers paying with their Credit Cards.
The bank, in an email to complaints via email regarding the scam, said it had received several complaints from customers and as a result had pulled out on the promotion with the restaurant and informed HSBC customers via SMS.
In an email being circulated, one customer said he and his friend had visited the CEYNOR SEAFOOD RESTAURANT located on D.R Wijeyewardena Mawatha in Colombo for a meal.
The customer was however in for a rude shock when he found that the original prices of the food on the menu had been altered and increased for those paying with their HSBC credit cards.
“Once we were seated the first question we were asked was whether we were planning to settle the bill by Card or Cash. This at first was quite amusing as we had previously never come across a restaurant that inquired after how we plan to settle our bill even before we had ordered our meal. Thereafter we were handed two menu cards by the waiter and whilst briefly scanning through the menu we realized that the prices were exorbitant as compared to the previous times we had visited this particular restaurant. Furthermore, we noticed that there were pieces of paper pasted over the original prices which had been substituted by a new price. This looked very “fishy” and so we had one of our mates walk in to the reception and pick up a menu straight off the counter. What followed was just appalling. To our amazement we noticed that the HSBC card Holders were offered a menu card with a price list that was marked up approximately 50%. We were in shock. Never had we come across a restaurant that would serve customers two separate price lists. Thereafter, we quizzed the waiter as to why they were trying to “Rip” their customers off. His reply to this was to say that it was the “Managements Decision”. Thereafter we requested to speak to the manager and then waited for over 20 minutes to be told that the manager was “Unavailable”. Upon realization that we were about to be cheated and also to find the manager unavailable we left the venue,” the email said.
(Pic shows the actual menu and altered menu)