SriLankan Airlines denies claims over meals on flight

SriLankan Airlines has denied claims with regards to the meals in the business class seating of its flights.

A video shared on social media showed a passenger raising concerns over the unavailability of a meal he had ordered in one SriLankan Airlines flight.

SriLankan Airlines said that on this particular flight business class passengers were offered four meal choices as their main course; chicken, sea food, beef and vegetarian—and depending on the number of passengers, a selected number of each choice was uplifted.

Airlines world over, whilst offering their passengers meal options to choose from, do not uplift all meal options equal to the full number of passengers where the latter will pick only one out of the given choices. As all other global airlines, SriLankan Airlines is mindful of minimizing wastage when it comes to uplifting a number of extra meals, as it is both economically detrimental and contradicts the sustainability ethos of the airline.

As such, depending on the feedback and insights on meal preferences of passengers carried so far, the number of meals uplifted from each category is pre-decided, and the airline ensures that the passenger always has a choice between two or more.

Therefore, it is common for one meal option to run out before the rest, and it is standard practice among all carriers to offer passengers what is available.

“What is captured in this footage is a narration of such an incident where the choice requested by two passengers was out of stock, and therefore they were offered the alternative options. It is evident that the onlooker who recorded the video interpreted it, deliberately or otherwise, as non-availability of meals, which is both false and misleading,” the airline said in a statement.

The airline’s business class meal service on the flight in question consisted of a hors d’eouvre, salad, main course and a dessert with Sri Lankan tea, coffee and a range of local and foreign beverages served on request throughout the journey, concluding with a continental breakfast served before arrival at the destination. (Colombo Gazette)

1 COMMENT

  1. I don’t want to detract from the terrific effort of Mr Nuttal in his quest to return Sri Lankan airlines to profitability. Qantas airlines also suffered a tremendous loss before returning to profitability the next year. Sri Lankan airlines was on the verge of profitability before suffering a tremendous loss in its annual report. This was due mainly to one off impairments and most significantly the devaluation of the Sri Lankan rupee.

    Customer service was terrible, but Mr Nuttal has begun to address that problem, and his efforts have been impressive. Cabin service is perfunctory at best, due mainly, to the friends and relations hiring policy of previous administrations.

    Given time, I have no doubt Mr Nuttall will restore Sri Lankan airlines former reputation.

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