Nations Trust Bank and the Department for Registration of Persons (DRP) recently signed a Memorandum of Understanding (MOU), enabling the Bank to digitally verify the customers’ identity through the information held by the DRP upon the consent of the customer. The progressive digital customer verification process will take away the cumbersome traditional Know Your Customer (KYC) process which includes ID card verification, face verification and document verification for proof of address.
The signing took place on March 2nd 2021 with officials present from both parties including Mr. P Viyani Gunathilake, Commissioner General of the Department for Registration of Persons and Mr. Randil Boteju, Senior Vice President – Sales & Digital Banking of Nations Trust Bank. This new process will transform the Bank’s customer-centric approach to enhance the customer experience and provide a seamless digital banking service. With the recent push for digital solutions across the country, the Bank remains fully committed to taking the nation to the next level by joining forces with government institutions such as the DRP, to create a digitally enabled Sri Lanka.
About Nations Trust Bank:
Nations Trust Bank PLC is among the top 15 business establishments in Sri Lanka as ranked by Business Today. Stemming from its vision of “helping people and businesses by providing financial services and information to achieve their goals and aspirations in a sustainable way”, the Bank serves a diverse range of customers across both individual and corporate, with an enviable portfolio of banking and financial products and services. Strongly focused on digital empowerment through cutting-edge digital banking technologies, the Bank is a pioneer in many innovative customer centric banking solutions such as extended banking hours, and FriMi – Sri Lanka’s first digital banking experience. Delivering premium value, service and connecting its Cardmembers to rewarding experiences and opportunities Nations Trust Bank PLC is an issuer and sole acquirer of American Express Cards in Sri Lanka. The Bank operates 96 branches across the country and has an ATM network covering 127 locations and 48 Cash Deposit & Withdrawal Machines, plus more than 3,700 ATMs on the Lanka Pay Network.