In a statement posted on social media, the Bank said that according to the law it is sufficient to remove face covers to facilitate security officers to establish the identify of customers.
The Bank said that the same process had been followed at its Dehiwala Branch.
A video circulating on social media showed security officers at the Sampath Bank branch preventing an account holder from entering the premises.
A man was seen on the video questioning the move by the bank to prevent the account holder from entering the premises.
The video also shows a security officer saying they have received instructions from the Head Office to ensure no one enters the bank if their identity cannot be verified.
While it was reported that the issue was over the head cover of the woman the Bank said that there had been no request to remove the head cover.
In the statement, the Bank insisted that it does not discriminate or marginalise people of socio-ethnic group or religion and is proud to be the bank of choice of all Sri Lankans. (Colombo Gazette)
CLICK HERE FOR RELATED STORY