In the wake of current COVID -19 outbreak, following the government directive vivo, the global smartphone brand has closed all of its service centers in Sri Lanka until further notice. This strict measure has been taken to ensure the safety of customers and employees.
However, in order to compensate for this vivo has extended the warranty for its smartphones in Sri Lanka. Accordingly, the customers with vivo devices that are up on warranty expiration in-between 16th March to 30th May 2020 has been extended till 31st May 2020. This automatic extension is only applicable for vivo devices purchased in Sri Lanka. Customers can check the status of their warranty easily on vivo’s website by entering the IMEI number. Hence, as a global organization with greater sense of Corporate Social Responsibility, vivo believes that the extension of the warranty would facilitate the costumers and show that #vivocares.
“In this crucial time, we stand to our commitment and this warranty extension is provided to facilitate our valued customers amid the COVID -19 outbreak” said Mr. Kevin Jiang, CEO, vivo mobile Sri Lanka.
The offer remains unchanged until further notice and vivo customers can reach out via company hotline 0115 677 677, or email to [email protected] or drop a message at facebook page www.facebook.com/vivoSriLanka for all service related queries.
Vivo has already taken a slew of initiatives to curb the spread of COVID – 19. Employees in Sri Lanka are asked to work from home to support the vivo users. During these tough times, the wellbeing of our customers, partners, employees and fellow citizens is our number one priority.