Srilankan turns Chinese to boost rapidly growing market

SriLankan Airlines today announced it has enhanced its services for customers in China with the launch of a local direct-dial number for the airline’s customers throughout China recently, which will connect them directly with Mandarin-speaking customer service staff at its Global Contact Centre.

Customers within China can simply dial 0400 120 1979 and Mandarin-speaking agents will be available from 3.30 p.m.–10.30p.m. Colombo time 365 days of the year, which will shortly be expanded to 3.30 p.m.–7.30 a.m. Mandarin-speaking travelers outside China, can dial (+86) 400 120 1979 to speak to a SriLankan agent in Mandarin.

SriLankan now provides local direct-dial services in a number of languages for customers to make inquiries regarding a wide range of services that include flight schedule queries, ticketing and reservations and FlySmiLes frequent flyer information.

The Global Contact Centre’s main contact number (+94) 11 777 1979, email and other contact details will remain the same as at present.

The expanded list of local direct-dial numbers now available for other SriLankan online destinations is as follows:

Country Direct Dial number
China +86 400 120 1979
France +339-7518-1999
Germany +4969-9073-2333
Hong Kong +852-3051-2822
India +9122-7127-9158
Japan +8150-6864-8188
Kuwait +965-2220-5030
Malaysia +603-7724-3155
Pakistan +9221-3879-9836
Thailand +66-2018-2444
Singapore +65-3158-0580
UK +4433-0808-0800

SriLankan has in recent times rapidly expanded its global route network throughout Asia and the Middle East, and currently serves 104 cities in 48 countries. As a member of the prestigious oneworld alliance, SriLankan also offers its passengers connectivity to over 1,000 cities in 160 countries that are served by its oneworld partner airlines.

China is one of the most rapidly growing travel markets into Sri Lanka, which is currently witnessing a boom in visitor arrivals.

A total of 271,577 Chinese visited Sri Lanka in 2016, according to Sri Lanka Tourism Development Authority statistics, making China the second-largest country of origin with a 13% share, behind only India. Chinese arrivals have continued to grow by over 4% during the first five months of 2017, with 117,539 arrivals. Sri Lanka also receives significant numbers of Mandarin-speaking travelers from other countries in the Far East. (Colombo Gazette)